Remodeling Texas Homes Privacy Policy

Effective Date: March 10, 2026

Overview & Introduction

Remodeling Texas Homes ("Company," "we," "us," or "our") operates the website www.remodelingtexashomes.com and provides professional home remodeling and renovation services throughout the state of Texas. We are committed to protecting the privacy and security of our customers, website visitors, and prospective clients.

This Privacy Policy describes the types of personal information we collect, the purposes for which we use it, the circumstances under which we may share it, and the rights you have regarding your information. By visiting our website, submitting a contact form, or communicating with us via phone, email, or text message, you acknowledge that you have read and understood this Privacy Policy.

This policy applies to all personal information collected through our website, digital forms, SMS/text message programs, and any other interactions you have with Remodeling Texas Homes.

Information We Collect

We collect personal information that you voluntarily provide to us, as well as certain information collected automatically when you visit our website. The categories of information we collect include, but are not limited to: name, telephone number, address, email address, project details, usage data, IP address, cookies, and any other information you submit through our online forms, email, or phone communications.

Information You Provide Directly

• Contact Information — Full name, email address, mailing address, collected via contact forms, phone calls, and email.
• Phone Number — Mobile or landline phone number, collected via contact forms, SMS opt-in, and calls.
• Project Details — Description of your remodeling project, property address, and budget range, collected via quote request forms and consultations.
• Communications — Messages, inquiries, and feedback you send us via contact forms, email, SMS, or phone.
• SMS Consent — Opt-in consent to receive text messages, collected via website opt-in checkbox or text-to-join.

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including your IP address, browser type and version, operating system, referring URLs, pages viewed, time spent on pages, and other usage data. This information is collected through cookies and similar tracking technologies and is used to improve the functionality and performance of our website.

Information from Third Parties

We may receive information about you from third-party sources, such as referral partners, online review platforms, or advertising networks, to the extent permitted by applicable law. We combine such information with data we collect directly from you.

How We Use Your Information

Remodeling Texas Homes uses the personal information we collect for the following purposes:

• Responding to inquiries and providing quotes — We use your contact information and project details to respond to your requests for estimates, consultations, and information about our remodeling services.
• Scheduling and project coordination — We use your information to schedule appointments, coordinate project timelines, and communicate updates about ongoing remodeling work.
• SMS and text message communications — With your explicit consent, we send appointment reminders, project updates, follow-up messages, and promotional offers via SMS/text message to the mobile number you provide.
• Customer service and support — We use your information to address questions, resolve issues, and improve your overall experience with our company.
• Marketing and promotional communications — With your consent, we may send you information about our services, special offers, seasonal promotions, and home improvement tips via email or SMS.
• Website improvement — We analyze automatically collected data to understand how visitors use our website and to enhance its content, navigation, and performance.
• Legal and compliance obligations — We may use your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
• Business operations — We use information for internal purposes such as record-keeping, accounting, and business administration.

We will not use your personal information for purposes that are incompatible with those described above without providing you with prior notice and, where required, obtaining your consent.

SMS / Text Message Communications

Remodeling Texas Homes operates an SMS messaging program to communicate with customers and prospective clients. This section specifically addresses how we handle information collected in connection with our text messaging program.

Types of Messages We Send

When you opt in to our SMS program, you may receive the following types of text messages from Remodeling Texas Homes:

• Appointment reminders and scheduling confirmations
• Project status updates and completion notifications
• Estimate and quote follow-ups
• Customer satisfaction follow-up messages
• Promotional offers and seasonal service announcements
• Responses to your inbound text message inquiries

Message frequency may vary depending on your interactions with our company and the status of your project.

How We Collect SMS Consent

We collect your consent to receive text messages through the following methods:

• An optional opt-in checkbox on our website contact and quote request forms
• A verbal opt-in during phone consultations, confirmed via a follow-up text
• A text-to-join program where you initiate contact by texting a keyword to our business number

Consent to receive SMS messages is entirely optional and is not a condition of purchasing or receiving our remodeling services.

SMS Data & Third-Party Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of data exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We will not sell, rent, or trade your mobile phone number or SMS opt-in consent status to any outside party for their own marketing use.

We may share your SMS opt-in or consent status only with third-party service providers that assist us in delivering text messages on our behalf, such as SMS platform providers and mobile carriers. These vendors are contractually obligated to use your information solely to provide the messaging services we have engaged them to deliver and are prohibited from using it for any other purpose.

Opt-Out Instructions

You may opt out of our SMS program at any time by replying STOP to any text message you receive from us. After we receive your opt-out request, we will send you a single confirmation message and no further messages will be sent. You may also opt out by contacting us directly using the information in the Contact Us section below.

Help & Support

If you need assistance with our SMS program, reply HELP to any message you receive from us, or contact us at the phone number or email address listed in the Contact Us section. Message and data rates may apply based on your mobile carrier plan.

Information We Share

Remodeling Texas Homes does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information only in the limited circumstances described below:

Service Providers

We may share your information with trusted third-party vendors and service providers who assist us in operating our business and delivering our services. These include, but are not limited to, SMS messaging platform providers, email marketing services, website hosting providers, scheduling software, and payment processors. All service providers are bound by contractual obligations to protect your information and use it only for the specific services they provide to us.

Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid legal processes, such as a court order, subpoena, or government investigation. We may also disclose information when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Remodeling Texas Homes, our customers, or the public.

Business Transfers

In the event that Remodeling Texas Homes is involved in a merger, acquisition, sale of assets, or other business transaction, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

With Your Consent

We may share your information with third parties in other circumstances when we have obtained your explicit consent to do so.

Information Security

Remodeling Texas Homes employs industry-standard technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Secure Sockets Layer (SSL) / Transport Layer Security (TLS) encryption for data transmitted through our website
• Access controls that restrict employee access to personal information on a need-to-know basis
• Regular review of our data collection, storage, and processing practices
• Contractual security requirements imposed on all third-party service providers who handle personal data on our behalf

While we take reasonable steps to protect your personal information, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security; however, we are committed to promptly notifying affected individuals and relevant authorities in the event of a data breach, as required by applicable law.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:

• The duration of our ongoing business relationship with you
• Legal obligations requiring us to retain records for a specified period
• Applicable statutes of limitations that may require us to retain information in connection with potential legal claims
• Our legitimate business interests, such as maintaining records of completed projects and customer communications

SMS opt-in consent records are retained for a minimum of four (4) years from the date of consent, or longer if required by applicable regulations, in order to demonstrate compliance with messaging laws and carrier requirements. When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention schedule.

Your Rights & Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information. Remodeling Texas Homes respects these rights and provides the following options:

Access & Correction

You have the right to request access to the personal information we hold about you and to request that we correct any inaccurate or incomplete information.

Deletion

You may request that we delete your personal information, subject to certain exceptions required by law or legitimate business necessity.

Opt-Out of SMS Messages

You may opt out of receiving text messages from us at any time by replying STOP to any SMS we send, or by contacting us directly. Opting out of SMS communications will not affect your ability to receive our remodeling services.

Opt-Out of Marketing Emails

You may unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link included in every marketing email we send, or by contacting us directly.

Do Not Sell My Information

We do not sell your personal information. If this practice ever changes, we will update this Privacy Policy and provide you with an opportunity to opt out before any sale occurs.

California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale of personal information. To exercise these rights, please contact us using the information in the Contact Us section.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and support our marketing efforts. Cookies are small data files stored on your device when you visit a website. We use the following types of cookies:

• Essential cookies — Necessary for the website to function properly.
• Analytics cookies — Help us understand how visitors interact with our website (e.g., Google Analytics).
• Marketing cookies — Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Third-Party Links

Our website may contain links to third-party websites, social media platforms, or other online services that are not operated by Remodeling Texas Homes. This Privacy Policy applies only to our website and our services. We are not responsible for the privacy practices of third-party websites and encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe we may have collected information from a child under 13, please contact us immediately.

Changes to This Policy

Remodeling Texas Homes reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will update the "Effective Date" at the top of this page and, where appropriate, notify you by email or by posting a prominent notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any changes to this policy constitutes your acceptance of the updated terms.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the information below. We are committed to addressing your inquiries promptly and transparently.